FAQ
Delivery
Do you offer same-day delivery?
Yes, we do! Orders placed within Manhattan must be submitted by 12 PM EST for same-day delivery.
For areas such as Upper Manhattan (above 125th St), Brooklyn, Bronx, Queens, Long Island, Westchester, and New Jersey, same-day orders must be placed by 10 AM EST. Orders placed after that time will be delivered the following day.
For all non-floral products (like gift boxes and other merchandise), we ship within 1 business days.
What is the delivery fee?
For deliveries within Manhattan, the fee is $15. Orders going to Upper Manhattan, Queens, Brooklyn, and the Bronx are subject to a $25 delivery fee. Deliveries to Staten Island, Westchester, and Nassau County have a $30 fee, while orders to Rockland, Suffolk County, and New Jersey carry a $50 delivery fee.
For non-floral products (such as gift boxes and merchandise), the shipping fee is $8. And if your order totals $250 or more, we offer free shipping on all items!
When will my flowers be delivered?
For deliveries outside of Manhattan, please note that our delivery is between 9 AM and 5 PM due to varying routes and traffic. Don’t worry, your flowers will definitely arrive before 5 PM!
Replacement
What is your replacement policy?
If your flowers arrive don’t meet our quality standards, we will replace them at no extra cost. Please email us at info@monfloraldesign.com within 24 hours of delivery, and we’ll arrange a replacement as soon as possible. Be sure to include photos of the flowers and your order number. After 3 days, we’re unable to offer any credits or discounts for the floral arrangement.
For all non-floral products (such as gift boxes, gift sets, and other merchandise), if your item arrives damaged or doesn’t meet your expectations, we offer a replacement within 14 days of delivery. To request a replacement, please contact us, and provide your order number along with photos of the item. After 14 days, we are unable to process any replacements. Your satisfaction is our priority!
What is your replacement policy for orchids and plants?
If your orchid or plant doesn't meet our quality standards, please get in touch with us within 7 days so we can resolve the issue. Unfortunately, after 7 days, we’re unable to offer a replacement for your order.
Subscription
How can I update my subscription?
You can easily update your gift message, shipping address, delivery dates, or even choose a new bouquet for your subscription directly from your account. You can adjust these details for a single delivery or for all future deliveries.
If you’re the recipient of a subscription, the person who gifted it to you can make the changes, or we can assist you if you contact us.
Please note, we can only guarantee changes made at least 48 hours before your scheduled delivery date. During peak seasons like Christmas, Valentine's Day, and Mother's Day, it may not always be possible, but feel free to reach out to our Customer Support Team we’ll do our best to help!
What flowers will I receive?
The flowers you'll get depend on the subscription plan you've chosen. With our Classic subscription, you'll receive a handpicked selection of our florist’s favorites, while with the Seasonal Subscription, you'll enjoy blooms inspired by the changing seasons for something extra special.
Can I choose my next bouquet?
Yes, you can choose your next bouquet for both subscription types, starting with your second delivery. We’ll send you a reminder a few days before your next delivery is scheduled to ship. Or, if you prefer, you can choose your bouquet at any time after your previous delivery has arrived—just log in to your account. Once you've made your choice, you'll receive an email confirming your selection.
The bouquets available for you to choose from depend on your subscription type, the availability for your delivery date, and whether you've chosen lily-free flowers. Bouquet selection is completely free of charge.
Please note that the selection window may close earlier during peak times, such as around Christmas, due to high demand. But don’t worry! We’ll send you a reminder in advance so you won’t miss it.
How do I cancel my subscription?
You can cancel your subscription at any time. Just contact us to submit your cancellation request, and you’ll receive a confirmation email from us shortly. Please note that 3, 6, and 12-month subscriptions cannot be canceled.
If your most recent delivery has already been processed, it may be too late to stop it from arriving. However, we’ll make sure to cancel your subscription for all future deliveries.
I’m the recipient. How can I make changes to my subscription?
At the moment, we’re unable to transfer orders to a different account. However, if you're the recipient of a subscription, the person who gifted it to you can make the changes, or we can assist you if you contact us using the link below.